CUSTOMER CARE

OFCINK Returns & Warranty

At OFCINK, we want every purchase to feel worry-free. If your product arrives damaged, does not work as expected, or you simply need help, our team is ready to make things right.

30
30-Day Returns Request a return within 30 days of delivery
2Y
2-Year Warranty Coverage for compatible ink and toner products
1D
Real Support Typical response within 1 business day
01 RETURN POLICY

Easy Returns

You may request a return within 30 days of delivery. Please contact us before sending the product back and provide your order number and a brief explanation of the issue.

Approved refunds will be returned to the original payment method. If the product is defective, damaged, or incorrectly shipped, OFCINK will provide a suitable replacement or refund as appropriate.

Please contact us before returning a product. This allows our support team to review the issue and provide the correct return instructions.
02 PRODUCT COVERAGE

2-Year Warranty

All OFCINK compatible ink and toner products include a 2-year warranty from the purchase date.

If you experience a problem under normal use, contact us with your order details and product model. After verification, we will offer troubleshooting, replacement, or a refund as appropriate.

Helpful information to include Your order number, printer model, cartridge model, and the exact error message or print-quality issue.
WARRANTY EXCLUSIONS

What is not covered?

The warranty is designed to cover product issues occurring during normal use.

×

Misuse Damage caused by use outside normal product operation.

×

Improper storage Damage caused by unsuitable temperature, moisture, or storage.

×

Improper installation Damage resulting from installation that does not follow product instructions.

×

Unauthorized modification Alteration or repair not authorized by OFCINK.

×

Normal consumption The normal use and consumption of ink or toner.

HOW IT WORKS

Request return or warranty support

Contact us before returning the product so we can review the issue and provide the appropriate next step.

1

Contact OFCINK

Send us an email or WhatsApp message with a brief description of the issue.

2

Share the details

Include your order number, product model, printer model, and a brief explanation.

3

Receive the next step

After verification, we will provide troubleshooting, replacement, refund, or return instructions as appropriate.

WE’RE HERE FOR YOU

Need help with a return or warranty claim?

You can send us a message by email or WhatsApp at any time. Our support team typically responds within 1 business day.

Email Support support@ofcink.com
WhatsApp +86 132 3221 0641

This policy applies to orders placed on the official OFCINK website and authorized sales channels, and does not affect your rights under applicable consumer laws.